Privacy Policy
PRIVACY POLICY
Groupe MACH owns and manages the Maison Alcan website.
The protection and security of your personal information are important to us. With your consent, MACH collects and stores certain personal information about you. We use this information for specific and legitimate purposes and retain it for a defined period of time. We have implemented measures to protect your personal information. You have the right to access and correct the personal information we hold about you and to withdraw your consent to its use at any time.
Visits to Our Website
MACH websites use Google Analytics services for analytical purposes in order to improve website content, campaigns and user navigation.
When you visit our website, Google Analytics collects certain information, including your IP address, as well as information to which we only have access in anonymized form and combined with data from other users, such as information relating to your browser or device.
For more information, we encourage you to consult Google’s Privacy Policy.
Contact Through Our Website
If you contact us through the website’s general email address or by completing a form available on the website, we collect your email address and any information you choose to include in your message.
We use this information to assess the nature of your request, direct it to the appropriate person and communicate with you. We retain your message for the period necessary to process your request appropriately and to offer you complementary services, for a maximum period of two (2) years.
Use of Cookies
Cookies are files stored on your device by a website that enable your browser to interact with the website.
MACH uses a cookie management platform to obtain your consent to the collection and use of certain cookies in order to enhance your experience on our websites.
Necessary Cookies
Necessary cookies ensure the basic functionality of the website. Without these cookies, the website cannot function properly.
These cookies do not store any personally identifiable information. If you do not consent to the use of necessary cookies, please do not browse the Maison Alcan or Groupe MACH websites. For all other types of cookies, you may choose whether or not to consent to their use.
You may also modify your preferences at any time by clicking the “Manage My Cookies” link located in the footer of the website.
Functional cookies enable certain features and functionalities, such as sharing website content on social media platforms, collecting feedback and supporting other third-party services.
Analytics cookies help us understand how visitors interact with the website. These cookies provide information regarding the number of visitors, bounce rates, traffic sources and other website usage metrics.
Performance cookies are used to understand and analyze key website performance indicators in order to provide visitors with an improved user experience.
Advertising cookies are used to deliver personalized advertisements based on previously visited pages and to assess the effectiveness of advertising campaigns.
Our cookie management platform retains authorized cookies for the duration you select according to your preferences.
Social Media Subscriptions
We have access to information regarding individuals who subscribe to Maison Alcan’s social media accounts, and we may view how users interact with our content, including comments, shares, views and other engagement metrics.
If you visit the Maison Alcan website through one of our social media publications, we use certain tracking technologies to assess the impact of our publications and measure the effectiveness of our campaigns.
Please refer to the “Visits to Our Website” section above for additional information.
To learn more about the privacy practices of the social media platforms we use, we encourage you to consult the privacy policies of those respective platforms.
Protection of Your Personal Information
- Your personal information is stored in Canada, or in the United States when it is processed by service providers located in the United States (for example, Google Analytics).
- We take the following measures to safeguard your personal information:
- All new team members are required to sign confidentiality agreements relating to information security.
- All new hires are subject to background checks.
- All employees are required to complete mandatory cybersecurity training.
- Our remote work policy includes additional provisions regarding the security and confidentiality standards applicable to information used in the course of work activities.
- We select reputable and trustworthy service providers and enter into confidentiality agreements with them.
- Our electronic devices are protected by passwords, and our network is secured by a firewall.
- Our accounts are protected through the use of multi-factor authentication.
Individuals working at MACH may access your personal information only for the purposes described in this Privacy Policy. We will never sell your personal information to any individual or external organization.
Contact Regarding Your Personal Information
Any individual may, by submitting a request to [email protected]:
- Determine whether personal information concerning them is being held and, where applicable, access such information;
- Withdraw their consent to the use of their personal information;
- Correct any outdated or inaccurate personal information.
Requests must clearly indicate that they are requests relating to personal information and must provide sufficient information to identify the individual and the information being requested.
To prevent fraudulent requests, MACH may take any reasonable measures necessary to verify the identity of the requester and reserves the right to refuse disclosure of the requested information if the individual does not fully cooperate with the verification process or if doubt remains regarding their identity. We also reserve the right to refuse requests that are manifestly malicious, excessive, abusive or otherwise unjustified.
Personal information, or confirmation that no personal information is held, will be provided by encrypted email within a reasonable period of time, not exceeding sixty (60) business days.
Individuals must use our cookie management platform to disable non-essential cookies when visiting our website. Please refer to the “Use of Cookies” section for more information.
The person designated as responsible for the protection of personal information for Maison Alcan and Groupe MACH is Élise Colomine. She may be contacted regarding any matter described in this Privacy Policy at: [email protected].
Updates
This Privacy Policy was last updated on August 3, 2026. Any changes will be posted promptly on our website together with the updated revision date.